Refund Policy
Version 1. Effective 28 October 2026. Part of the Terms of Service (section 6). Plain rules, no small print.
The guarantee
If your audit finds less than $299 a year in estimated overpayment, we refund the full $299. You keep the report.
You do not need to ask. The estimated annual figure is on the first page of your report; when it is below $299, we issue the refund when we deliver the report and say so in the delivery email.
Other full refunds
- Before we start. Cancel by email before we begin work on your invoices and we refund the full fee.
- If we cannot deliver. If we have not delivered within 30 days of your payment, we refund the full fee without being asked.
- If we charged you by mistake. A duplicate or wrong charge is refunded in full.
After delivery
Once a report is delivered and its estimated annual overpayment is $299 or more, the fee is not refundable, except where the law that applies to you gives you a right to a refund. If you think the report contains an error, write to us: we correct it, and if the corrected figure falls below $299, the guarantee applies.
How refunds arrive
Refunds go back to the payment method you used, issued through Stripe, usually within 5 to 10 business days.
Contact
Waffle Corp. · 2093 Philadelphia Pike #2073, Claymont, DE 19703, United States